Terms of Service
Effective Date: April 1, 2025 · Last Updated: April 1, 2025
These Terms of Service (“Terms”) govern your use of the website operated by Comfort Land Heating, Cooling & Plumbing(“Comfort Land,” “we,” “us,” or “our”) at cl.ewanweb.com and any related services, communications, or transactions. By accessing this website or requesting services, you agree to these Terms.
1. Services Provided
Comfort Land provides residential and light commercial HVAC (heating, ventilation, and air conditioning) and plumbing services in the Dallas-Fort Worth metroplex. Services include but are not limited to repairs, installations, tune-ups, and maintenance plans.
All service appointments are subject to technician availability. We make reasonable efforts to accommodate scheduling requests but cannot guarantee specific appointment times until confirmed by our scheduling team.
2. Pricing and Payment
We provide upfront pricing before any work begins. You will receive a written or verbal quote prior to repair or installation work. By authorizing work to proceed, you agree to the quoted price.
- Diagnostic fees apply and are disclosed before the technician visit
- Diagnostic fees may be waived when a repair is approved and completed
- Payment is due upon completion of service unless other arrangements are made in writing
- Financing options are available through third-party lenders; terms subject to credit approval
3. Warranties and Workmanship
Comfort Land stands behind its workmanship. If a defect in our labor arises within the warranty period communicated at the time of service, we will return to correct the issue at no additional charge. Equipment and parts warranties are provided by the respective manufacturer and are separate from our labor warranty. Warranty coverage does not apply to issues caused by misuse, third-party modifications, or conditions outside the scope of the original work performed.
4. Cancellations and Rescheduling
You may cancel or reschedule an appointment by calling or texting us at (817) 405-4376. We ask for at least 2 hours' notice for standard appointments. Late cancellations or no-shows may result in a cancellation fee as disclosed at the time of booking.
We reserve the right to reschedule appointments due to technician availability, weather emergencies, or other unforeseen circumstances. We will notify you as soon as possible in such cases.
5. Website Use
This website is provided for informational purposes and to facilitate service requests. You agree not to:
- Use the website for any unlawful purpose
- Submit false or misleading information through any form
- Attempt to gain unauthorized access to any portion of the website or its infrastructure
- Scrape, copy, or redistribute website content without written permission
6. Communications Consent
By submitting a contact form, booking request, or providing your contact information, you consent to receive communications from Comfort Land related to your service request. Specific consent for marketing communications (SMS and email) is obtained separately via checkbox at the time of form submission.
For SMS terms, see our SMS Terms of Service. For email and data practices, see our Privacy Policy.
7. Limitation of Liability
To the fullest extent permitted by applicable law, Comfort Land Heating, Cooling & Plumbing shall not be liable for indirect, incidental, consequential, or punitive damages arising from your use of our website or services. Our total liability for any claim arising from a service transaction shall not exceed the amount paid for the specific service at issue.
8. Intellectual Property
All content on this website — including text, images, logos, and design elements — is the property of Comfort Land Heating, Cooling & Plumbing or its licensors and is protected by applicable copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our express written consent.
9. Governing Law
These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles. Any disputes arising under these Terms shall be resolved in the courts of Tarrant County, Texas.
10. Changes to These Terms
We may update these Terms periodically. The updated Terms will be posted on this page with a revised effective date. Continued use of our website or services after such changes constitutes acceptance of the updated Terms.
11. Contact
- Comfort Land Heating, Cooling & Plumbing
- Grapevine, TX 76051
- Phone: (817) 405-4376
- Email: contactus@callcomfortland.com